Delivery Details
It depends on the delivery location. (Add location/price list here)
You have the option of editing your order within 2 hours. If you have any difficulty, you can reach us on our hotline, 0770556666.
We deliver our products island-wide.
Usually, our packages are delivered within 3 - 4 days, depending on your location it could be before the mentioned dates as well.
We may deliver your item the same day if you place it by 1pm. This is relevant for customer-based Colombo 01 to Colombo 15.
Order Process
You can place your order through our website or call/WhatsApp us on 077 055 6666.
You have the option of editing your order within 2 hours of time. If you have any difficulty, you can reach us on our hotline 0770556666 or WhatsApp 077-0556666.
You can always find Viana HD products at our state-of-the-art showrooms:
- One Galle Face Mall (LG- Keells Floor): View on map
- Havelock City Mall: View on map
You can always find Viana HD products at our state-of-the-art showrooms:
- One Galle Face Mall (LG- Keells Floor): View on map
- Havelock City Mall: View on map
The www.viana.lk website contains all descriptions and instructions. Each product description and instructions are on the packaging. Viana has placed instructions on all products. You can refer to our website, and all details are mentioned on the back of the packaging.
Payments
We accept Bank transfers and Cash on Delivery as well as Credit and debit card payments via online.
After you make the payment online, please share the bank slip with us. After payment confirmation is received from our account department, Once it is confirmed, we will proceed with processing the order.
After Ordering
Please refer to the instructions below:
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Cancellation Policy:
- If you would like to cancel your order, you may do so within the first 2 hours of submitting the order online using the link sent via mobile.
- If you wish to cancel an order placed via hotline, you may do so within 2 hours from placing the order, by calling our hotline 077 055 6666 or canceling the order online.
- If you place an order via credit/debit card and cancel your order within the first 2 hours of placing your order, you will be fully refunded.
- If you place an order via cash on delivery, and you do not cancel your order within the first 2 hours of placing it, your order will be delivered to you.
- If you do not want to accept the delivery, you must pay the delivery charge to the driver.
- For more information, please call our hotline on 0770556666 or email us at customercare@viana.lk.
● You can track your order through City Pack website (Citypack Link) or call us on 077-0556666 or WhatsApp 077-0556666.
● Please email customercare@viana.lk or call us on 077-0556666 or WhatsApp 077-0556666.
Returns & Exchange
Please refer the below instructions
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Cancellation Policy:
- You may return the unopened items within 14 days of delivery for a full refund.
- If you do not wish to accept the package sent to you, you must pay the delivery fee, and send back the items via the delivery driver. (if you have paid via card we will only deduct the cost of the items, not the delivery fee)
- If the reason for return is due to an error made by Viana (you have received an incorrect or defective item), we will pay for the delivery cost for the post as well.
- You may return the items via post office to our office address (must use original packaging)
- The refund will be sent to your account within 4 weeks of receiving the package to our office.
- If the items returned have broken seals, and are visibly used, we will not refund.
- For more information please call our hotline on 0770556666 or email us at customercare@viana.lk
